You choose the shipping method you prefer during the checkout process. Shipping costs start from $1.39 and go up from their, depending on the weight of the items you order.
You can pick either US Postal Service (in the US and outside the US as well), or UPS Ground (inside the US 48 States Only - No PO Boxes).
You can preview the shipping cost BEFORE you check out. There is a shipping preview feature on the Basket Contents page.
In almost all cases, we ship your items The Next Business Day from our store in Northern California. However, if an item is out of stock, or if there is a problem with your address, we reserve the right to contact and confirm your purchase by telephone first with the credit card holder and / or issuer.
Returns and Refunds:
Contact us for a Return Merchandise Authorization (RMA) Number first.
If you are not satisfied with the merchandise, you can return it for a refund of the cost of the items if you send it back within 15 days of receiving the item.
Please note that in most cases, you will be responsible for the shipping charges, though. However, if there was a mistake on our part (we sent the wrong item or size, or the item was damaged), then we will pay the shipping charges. If you have any questions, please contact us.
1113 Fourth St, San Rafael, CA 94901 USA
Toll Free Phone: 1-888-243-6816 (USA and Canada)
Copyright 1997 - 2011 Siamese Dream of California